Flores Judith (2017) Trust-building through community engagement. Master thesis.
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JFlores_Thesis_Final_10JUL17.pdf Download (4MB) | Preview |
Abstract
Current studies show that community acceptance will continue being one of the most serious issues facing the mining industry in the coming years, since several mining projects have been postponed, interrupted or shut down due to poor community engagement. Therefore, mining industry has to improve its community relations in order to achieve better outcomes in conflict prevention and legitimation. Research is needed in academia and industry to determine successful measures to build trust which is the aim of this thesis. After desktop research and in-depth interviews, six processes (procedural fairness, involvement in decision-making, quality of contact, understanding characteristics of the context, corporate related conditions and time) were identified as significant in trust-building. Although a combination of these six processes is recognized as effective for trust-building, there is no just one combination of these processes that guarantees trust in any situation; there is no silver bullet to build trust.
| Item Type: | Thesis (Master) |
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| Degree programme: | Environmental & Infrastructure Planning |
| Supervisor: | Djik, T van |
| Date Deposited: | 23 Apr 2020 05:38 |
| Last Modified: | 23 Apr 2020 05:38 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/2354 |
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