Stipriaan, F.J. van (2022) Public-private partnerships in real estate: The relationship between contractual conditions and end-user experience - A mixed-method case study of Rijkskantoor de Knoop. Bachelor thesis.
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Abstract
As the Rijksvastgoedbedrijf seeks to add value to its building stock, public-private partnerships (PPPs) are used as a means of enhancing quality in the form of non-financial benefits such as higher service quality and stronger customer orientation. Studies have suggested that an improved focus on the enduser of projects realized through public-private partnerships could enhance quality and further underline PPPs as a viable alternative to conventional procurement. Therefore, this research is aimed towards the end-user experience of such Rijksvastgoedbedrijf projects, by linking this experience to contractual conditions in DBFMO-contracts of the Rijksvastgoedbedrijf. This is achieved through a mixed-method case study of Rijkskantoor de Knoop, a governmental office in the Dutch city of Utrecht realized through a DBFMO-contract by consortium R-creators, commissioned by the Rijksvastgoedbedrijf. Through conducting in-depth interviews with stakeholders involved in PPP-contracts of the Rijksvastgoedbedrijf indicators for contractual conditions have been analysed. A survey among end-users of the property has been conducted to gain insight into their respective experience of this PPP-project. The research also draws a connection between these two variables. The research concludes that a connection between favourable contractual conditions and positive end-user experience of DBFMO-contracts of the Rijksvastgoedbedrijf is present. Both public and private stakeholders experience the working conditions in this PPP-projects as exemplary, which contributed towards improved end-user experience, as reflected by the findings of the survey. Therefore, this research contributes to existing research by providing an explanation as to how a positive relationship between contractual conditions and end-user experience is realized and maintained.
| Item Type: | Thesis (Bachelor) |
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| Degree programme: | Spatial Planning and Design |
| Supervisor: | Verweij, S. |
| Date Deposited: | 18 Aug 2022 12:27 |
| Last Modified: | 18 Aug 2022 12:27 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/3969 |
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