Petrášová, Veronika (2023) Satisfaction of stakeholders with collaborative process and boundary-spanning activities - the case of inter organizational collaboration on Smart City projects. Bachelor thesis.
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Abstract
Boundary-spanning activities play an important role in facilitating successful collaboration between organizations, particularly in the context of Smart City Initiatives (SCIs) where inter-organizational collaboration is integral to the smart city concept. In the context of SCIs, lead managing organization is usually appointed to coordinate all the collaborative processes and hence engage in boundary-spanning activities. The lead organization is therefore determining how the collaboration will be realized which further influences the satisfaction of stakeholders involved. Satisfied stakeholders are important for delivery of successful projects and so looking at how boundary-spanning activities affect collaboration and therefore satisfaction of stakeholders is explored by this research. The main research question asks what influence do boundary-spanning activities of lead managing actor have on stakeholder satisfaction with collaborative process? Studying stakeholder satisfaction with collaborative process provides an insight of how a more successful inter-organizational collaboration can be fostered. The study uses structured interviews to explore the contextually relevant boundary-spanning activities and different levels of satisfaction of stakeholders with both collaborative process and boundary-spanning activities. While it further explores possible explanations for these differences. The findings indicate a link between the boundary-spanning activities and stakeholder satisfaction with collaborative process. The aggregate satisfaction of each stakeholder with boundary-spanning activities seems to reflect the score for his overall satisfaction with collaborative process. Further, overlap between the general factors influencing stakeholder satisfaction with collaborative process and the boundary-spanning activities was found. The study also analyses emerging patterns within factors influencing satisfaction. As an example, factors influencing satisfaction with boundary-spanning activities mostly fall into groups of external factors, relationships, a working group platform or ability to perform an activity well. Future research with larger sample size would be beneficial to validate the findings.
| Item Type: | Thesis (Bachelor) |
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| Degree programme: | Spatial Planning and Design |
| Supervisor: | Verweij, S. |
| Date Deposited: | 06 Jul 2023 07:25 |
| Last Modified: | 06 Jul 2023 07:25 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/4215 |
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