Lindenhovius, J. (2023) Factors influencing satisfaction with public transport for wheelchair users in Groningen. Bachelor thesis.
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Abstract
This paper explores what factors influence satisfaction with public transport for wheelchair users in Groningen through qualitative research. Through a literature review, several initial factors were identified, namely Public Transport attributes and Built Environment attributes. Interviews were conducted with five wheelchair users. From these interviews, several other factors were identified, namely ‘autonomy’, ‘busy’, ‘driving style’, ‘transfers’, and ‘uncertainty’. Most participants were satisfied overall with public transport, but all of them did encounter issues. The factors ‘asking for assistance’, ‘getting on/off the ride’, ‘uncertainty’, and ‘autonomy’ were identified as being important for satisfaction and belonging to one cluster, as all of them are related to each other. Built Environment attributes were also identified as also being important, sometimes even being make-or-break for some wheelchair users, indicating that when looking at public transport satisfaction the whole journey should be considered. Installing automatic access ramps for wheelchair users would give them more autonomy and eliminate some barriers that wheelchair users face, such as asking for assistance, which was generally rated as being low in satisfaction. Along with this, more thought should be put into how to make the whole journey accessible for wheelchair users, such as adding sidewalk ramps or maintaining footpaths.
| Item Type: | Thesis (Bachelor) |
|---|---|
| Degree programme: | Spatial Planning and Design |
| Supervisor: | Ramezani, S. |
| Date Deposited: | 25 Jul 2023 14:08 |
| Last Modified: | 25 Jul 2023 14:08 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/4300 |
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