eprintid: 2776
rev_number: 1
eprint_status: archive
userid: 1
dir: disk0/00/00/27/76
datestamp: 2020-04-23 05:43:16
lastmod: 2020-04-23 05:43:16
status_changed: 2020-04-23 05:43:16
type: thesis
metadata_visibility: show
creators_name: Besier, G.A.J.
title: Influence of UNESCO designation on tourist expectations for heritage in Lisbon
ispublished: pub
full_text_status: public
abstract: This article explores if the UNESCO designation influences the level of tourist satisfaction, focusing on heritage tourism in Lisbon. The possible relation between these elements will be examined by applying the Expectancy-Disconfirmation Theory of Oliver(1980) This theory argues that the level of satisfaction can be measured by comparing the expectations tourists had before visiting  a heritage site with the fulfillment of those expectations after the experience. A dichotomy is made between UNESCO and non-UNESCO heritage sites. According to existing literature it is assumed that being on the UNESCO World Heritage List, increases the level of expectations. The higher the expectation level, the harder it becomes to fulfill those expectations and to satisfy tourists. This research tries to explore if this theory is also valid for heritage sites in Lisbon by conducting a short questionnaire among heritage tourists in Lisbon.
date: 2013
date_type: published
thesis_type: bachelor
degree_programme: SGP
tutors_name: Steen, P. van
keywords_local: UNESCO WHS,
keywords_local: Expectancy-Disconfirmation Theory,
keywords_local: level of tourist satisfaction,
keywords_local: level of tourist expectations,
keywords_local: Lisbon,
keywords_local: heritage tourism,
keywords_local: non-UNESCO heritage sites.
language_iso: en
titleorder: Influence of UNESCO designation on tourist expectations for heritage in Lisbon
dbi: 521f5be89bc15
imported_item: yes
date_of_import: 2020-04-22
imported_from: http://scripties.frw.eldoc.ub.rug.nl/root/ba/SGP/2013/gajbesier/
import_source_file: theses-frw-20200422132454-521f5be89bc15.xml
date_issued: 2013-01-01
description_company: RUG
citation:   Besier, G.A.J.  (2013) Influence of UNESCO designation on tourist expectations for heritage in Lisbon.  Bachelor thesis.   
document_url: https://frw.studenttheses.ub.rug.nl/2776/1/Bachelorthesis_final_version_G_1.pdf