eprintid: 3852
rev_number: 6
eprint_status: archive
userid: 1
dir: disk0/00/00/38/52
datestamp: 2022-07-12 12:29:56
lastmod: 2022-07-12 12:29:56
status_changed: 2022-07-12 12:29:56
type: thesis
metadata_visibility: show
sword_depositor: 1
creators_name: Hurenkamp, Roan
creators_id: S3459179
creators_email: roanhu1998@gmail.com
title: Quality perception of demand responsive transport
ispublished: unpub
full_text_status: public
abstract: As most research on the performance and quality of demand responsive transport systems has been
focused on a statistical and economical point of view, this research looks at the other, more qualitative
side of the perception of a demand responsive transport system. It does that by firstly introducing the
term DRT and diving into its characteristics and various forms. For this study, a qualitative research
method has been chosen, consisting of an online survey combined with a physical approach to people
using the DRT service in Apeldoorn. The survey gathered 38 responses across several evenings of actively
surveying. The main research question of this research is “How do DRT-users perceive the quality of the
network DRT-service?”. In addition to testing the importance of several DRT aspects, the report also dives
into the possible role of quality perception of DRT on replacing other modes of transport. It also aims
possible quality improvements towards the operator. Data gathered showed that users find punctuality
to be the most important factor when using the service. Furthermore, it does not seem that DRT is a
replacement to modes other than the bike and regular bus currently. Lastly, the information about
booking a trip could be improved.
date: 2022
pages: 51
thesis_type: bachelor
degree_programme: TP
tutors_name: Bahrami, F.
tutors_organization: Fac. Ruimtelijke wetenschappen, Basiseenheid Planologie
tutors_email: F.Bahrami@rug.nl
security: staffonly
keywords_local: DRT
keywords_local: transport
keywords_local: car
keywords_local: bus
keywords_local: public transport
language_iso: en
agreed_repository: yes
date_issued: 2022-07-11
citation:   Hurenkamp, Roan  (2022) Quality perception of demand responsive transport.  Bachelor thesis.   
document_url: https://frw.studenttheses.ub.rug.nl/3852/1/Thesis%20Roan%20Hurenkamp.pdf