@unpublished{theses_frw3911,
           title = {The impact of various factors on travel satisfaction for train commuters in Groningen and their subsequent influence on their willingness to keep using the train},
            year = {2022},
          author = {Frank Versprille},
        abstract = {Much research has been done on travel satisfaction, the differences between public transport and private car use on travel satisfaction, factors influencing travel satisfaction, commuting, and the willingness to keep using the same mode of transport. However, this knowledge has not been applied to the regional train services in the province of Groningen. Therefore, this study combines different literature sources to get an extensive model in which 18 factors influence travel satisfaction in trains. Furthermore, this knowledge is used in a quantitative study into travel satisfaction and willingness to keep using this mode of transport in the province of Groningen. Based on data from 110 respondents, it is shown that all identified factors show significant correlations with perceived travel satisfaction, from which the category of human resources shows the strongest correlation, whilst the built environment shows the least. Moreover, this study shows that travel satisfaction is lower than measured during the annual national study specified for the province of Groningen. Finally, the study concludes that a higher travel satisfaction correlates with a higher willingness to keep using the train as their general mode of transport. Future policy should primarily focus on station clarity, human resources and punctuality to prevent people from switching to private car use and convince people currently using their private car to start using the train. Improvements on these three factors will have the most impact.},
             url = {https://frw.studenttheses.ub.rug.nl/3911/}
}