relation: https://frw.studenttheses.ub.rug.nl/3969/
title: Public-private partnerships in real estate: The relationship between contractual conditions and end-user experience - A mixed-method case study of Rijkskantoor de Knoop
creator: Stipriaan, F.J. van
description: As the Rijksvastgoedbedrijf seeks to add value to its building stock, public-private partnerships (PPPs) are used as a means of enhancing quality in the form of non-financial benefits such as higher service quality and stronger customer orientation. Studies have suggested that an improved focus on the enduser of projects realized through public-private partnerships could enhance quality and further underline PPPs as a viable alternative to conventional procurement. Therefore, this research is aimed towards the end-user experience of such Rijksvastgoedbedrijf projects, by linking this experience to contractual conditions in DBFMO-contracts of the Rijksvastgoedbedrijf.    This is achieved through a mixed-method case study of Rijkskantoor de Knoop, a governmental office in the Dutch city of Utrecht realized through a DBFMO-contract by consortium R-creators,  commissioned by the Rijksvastgoedbedrijf. Through conducting in-depth interviews with stakeholders involved in PPP-contracts of the Rijksvastgoedbedrijf indicators for contractual conditions have been analysed. A survey among end-users of the property has been conducted to gain insight into their respective experience of this PPP-project. The research also draws a connection between these two variables. The research concludes that a connection between favourable contractual conditions and positive end-user experience of DBFMO-contracts of the Rijksvastgoedbedrijf is present. Both public and private stakeholders experience the working conditions in this PPP-projects as exemplary, which contributed towards improved end-user experience, as reflected by the findings of the survey.  Therefore, this research contributes to existing research by providing an explanation as to how a positive relationship between contractual conditions and end-user experience is realized and maintained.
date: 2022
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://frw.studenttheses.ub.rug.nl/3969/1/BP%20Research%20Step%207%20-%20Final%20Version%20-%20Frenk%20van%20Stipriaan.pdf
identifier:   Stipriaan, F.J. van  (2022) Public-private partnerships in real estate: The relationship between contractual conditions and end-user experience - A mixed-method case study of Rijkskantoor de Knoop.  Bachelor thesis.