eprintid: 3969
rev_number: 5
eprint_status: archive
userid: 1
dir: disk0/00/00/39/69
datestamp: 2022-08-18 12:27:24
lastmod: 2022-08-18 12:27:24
status_changed: 2022-08-18 12:27:24
type: thesis
metadata_visibility: show
sword_depositor: 1
creators_name: Stipriaan, F.J. van
creators_id: S3622258
creators_email: f.j.van.stipriaan@student.rug.nl
title: Public-private partnerships in real estate: The relationship between contractual conditions and end-user experience - A mixed-method case study of Rijkskantoor de Knoop
ispublished: unpub
full_text_status: public
abstract: As the Rijksvastgoedbedrijf seeks to add value to its building stock, public-private partnerships (PPPs) are used as a means of enhancing quality in the form of non-financial benefits such as higher service quality and stronger customer orientation. Studies have suggested that an improved focus on the enduser of projects realized through public-private partnerships could enhance quality and further underline PPPs as a viable alternative to conventional procurement. Therefore, this research is aimed towards the end-user experience of such Rijksvastgoedbedrijf projects, by linking this experience to contractual conditions in DBFMO-contracts of the Rijksvastgoedbedrijf.

This is achieved through a mixed-method case study of Rijkskantoor de Knoop, a governmental office in the Dutch city of Utrecht realized through a DBFMO-contract by consortium R-creators,
commissioned by the Rijksvastgoedbedrijf. Through conducting in-depth interviews with stakeholders involved in PPP-contracts of the Rijksvastgoedbedrijf indicators for contractual conditions have been analysed. A survey among end-users of the property has been conducted to gain insight into their respective experience of this PPP-project. The research also draws a connection between these two variables. The research concludes that a connection between favourable contractual conditions and positive end-user experience of DBFMO-contracts of the Rijksvastgoedbedrijf is present. Both public and private stakeholders experience the working conditions in this PPP-projects as exemplary, which contributed towards improved end-user experience, as reflected by the findings of the survey.
Therefore, this research contributes to existing research by providing an explanation as to how a positive relationship between contractual conditions and end-user experience is realized and maintained.
date: 2022
pages: 28
thesis_type: bachelor
degree_programme: TP
tutors_name: Verweij, S.
tutors_organization: Fac. Ruimtelijke wetenschappen, Basiseenheid Planologie
tutors_email: S.Verweij@rug.nl
security: public
keywords_local: PPP
keywords_local: Public-private partnerships
keywords_local: Real estate
keywords_local: End-user experience
keywords_local: Contractual conditions
language_iso: en
date_issued: 2022-08-18
citation:   Stipriaan, F.J. van  (2022) Public-private partnerships in real estate: The relationship between contractual conditions and end-user experience - A mixed-method case study of Rijkskantoor de Knoop.  Bachelor thesis.   
document_url: https://frw.studenttheses.ub.rug.nl/3969/1/BP%20Research%20Step%207%20-%20Final%20Version%20-%20Frenk%20van%20Stipriaan.pdf