Rademacher, Tabea (2020) Digital Literacy of Baby Boomers in the Netherlands. A Case Study on the e-prescription as a Smart Measure. Bachelor thesis.
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Assignment #7 Tabea Rademacher s3439429 Final Version pdf.pdf Download (1MB) | Preview |
Abstract
Dutch cities increasingly adopt technology to improve efficiency, effectiveness, and the overall quality of life for its inhabitants (D'Auria et al., 2018; Rocha et al., 2019). This technology is referred to as smart measures, which are adopted across various policy sectors (Marston & van Hoof, 2019). For the adoption of smart measures in cities, it is important to include all age groups to ensure advantages for all members of society. This inclusion of all age groups is criticized since most smart measures are not evaluated from the standpoint of older individuals (Mitzner et al., 2010; Neves et al., 2013; Marsten & van Hoof, 2019). The focus for this thesis lies on the investigation of the electronic prescription as a smart measure of smart and age-friendly cities concerning Baby Boomers and their degree of digital literacy. Little research has been conducted on the digitization of the healthcare sector, which is especially pressured by the increasing chronic illnesses among older individuals (Wilson et al., 2013). Baby Boomers are an under-researched subject, especially when it comes to the digitization of the healthcare sector. This research gap motivates the thesis by using a mixed methods approach. The results of these mixed methods show that there is, largely, no issue in the adoption of the electronic prescription among Baby Boomers, but that the execution of the electronic prescription is fragmented. The adoption of the electronic prescription is supported by the convenience the online services of the electronic prescription offer. Contrarily, this convenience factor is criticized by a small number of study participants and previous research as disabling in terms of physical activity and social interactions (van Hoof et al. 2019). Further fragmentation is found at the pick-up in the pharmacy of prescriptions. The pick-up strikes as system-centered and consumer-unfriendly because of poor working structures in the pharmacy itself, which prolongs the visit to pick-up medication. The link between the digital and the physical world appears to be two-folded in terms of the convenience of electronic healthcare services, but long waiting times at the pharmacy.
| Item Type: | Thesis (Bachelor) |
|---|---|
| Degree programme: | Spatial Planning and Design |
| Supervisor: | Yamu, C.H. |
| Date Deposited: | 28 Jul 2020 08:40 |
| Last Modified: | 28 Jul 2020 09:39 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/3233 |
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