Sonnenberg, Kay (2020) Stakeholder participation in the urban renewal projects in the Rivierenwijk in Deventer: Understanding the decision-making process. Bachelor thesis.
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Bachelor Thesis Final Version Assignment 7 Kay Sonnenberg (s2362260).pdf Download (620kB) | Preview |
Abstract
This thesis aims to get knowledge about the applied stakeholder management approach and the relationship with stakeholder satisfaction with the decision-making process in the urban renewal projects of the neighbourhood Rivierenwijk in Deventer. This thesis is focussed on the representation and empowerment of marginalized stakeholders, and the developed relationships between stakeholders in the urban renewal projects. This is important, because these factors (representation, influence and social cohesion) influences stakeholder satisfaction with the decision-making process, which is one way to measure project success. The main goal for institutions is to gain project success, so that is why a deeper understanding of the stakeholder management approach is valuable for institutions. Building on existing work about stakeholder management and stakeholder satisfaction, the following main research question is answered: To what extent does stakeholder management in the decision-making process influences stakeholder satisfaction with the decision-making process of the urban renewal projects in the neighbourhood Rivierenwijk in Deventer? The qualitative data from the semi-structured in-depth interviews are analysed in order to answer the main research question. These interviews are held with the municipality of Deventer and housing corporation Rentree, which are the powerful stakeholders, and with the members of the Kopgroep, which are the marginalized stakeholders. The analysis of the interview data showed that proper representation and empowerment of stakeholders, and the development of good relationships between stakeholders, positively influences stakeholder satisfaction with the decision-making process. It even countered some of the unsatisfying aspects of the decision-making process, like the delays in the implementation of the physical plans, the change of different project leaders throughout the process and the broken promises of the powerful stakeholders.
| Item Type: | Thesis (Bachelor) |
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| Degree programme: | Human Geography and Planning |
| Supervisor: | Zhao, Y. |
| Date Deposited: | 18 May 2021 11:12 |
| Last Modified: | 18 May 2021 11:12 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/3469 |
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