Buser, Maaike Anne (2021) Willingness to use parcel lockers. A comparative case study of Groningen and Ten Boer. Bachelor thesis.
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Abstract
With a continuous grow in e-commerce, the pressure of the last mile delivery on the city logistics network is rising. An increase in parcel delivery causes multiple negative environmental externalities, including traffic congestion and air and noise pollution. Parcel lockers are an innovative solution decreasing the number of driven kilometres and thereby potentially reducing CO2 emissions. The success of parcel lockers depends on the flexibility of consumers to complete the last mile by themselves in a sustainable way. This study investigates the willingness of inhabitants of the municipality of Groningen to make use of parcel lockers and identifies preferable locations of these lockers at neighbourhood level. A literature review is combined with a conducted questionnaire in the urban inner city of Groningen and the rural area of Ten Boer. The results indicate both similarities and differences in user preferences between the two neighbourhoods, which influence the willingness to use parcel lockers. Determining factors are the delivery price and speed, together with location of the parcel locker. By including the indicated user preferences and location requirements in the planning process, the likelihood that parcel lockers will contribute to more sustainable city logistics is increased.
| Item Type: | Thesis (Bachelor) |
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| Degree programme: | Spatial Planning and Design |
| Supervisor: | Rauws, W.S. |
| Date Deposited: | 05 Aug 2021 11:58 |
| Last Modified: | 05 Aug 2021 11:58 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/3637 |
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