Klaphek, Michel van 't (2023) Smart office, happy tenants? Master thesis.
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INTERN - Michel van 't Klaphek - S4722558 - Thesis Economic Geography.pdf Restricted to Registered users only Download (1MB) |
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Abstract
This thesis investigates the emergence of smart offices in The Netherlands and their added value according to pioneering tenants. Smart offices are defined as buildings with integrated aspects of enterprise, control, materials, and construction, designed to be adaptable for users and property managers (Buckman et al., 2014, p. 96). In academic literature, the benefits of such properties are presumed: the tenant perspective is not prevalent. This study uses a qualitative research approach that includes a review of scientific literature and journalistic sources, and semi-structured interviews with smart office tenants in The Netherlands. The findings suggest that smart office features add value for tenants, albeit to varying degrees. Certain features, such as the possibility to regulate heating conditions and book meeting rooms, are more popular than others, such as virtually navigating the office and finding co-workers through a smartphone app. Additionally, some tenants use their current office for marketing and branding reasons and have downsized their overall office space by implementing new more efficient ways of working, which are made possible by smart office features. However, smart offices also come with certain challenges. Interviewed tenants reported difficulties in processing and acting upon the vast amounts of information their buildings register. Also, not all employees interact and/or utilize smart features accordingly, causing a suboptimal office experience. Overall, the study concludes that smart offices offer benefits for tenants, but it is difficult to evaluate their full impact given the lack of thorough evaluation. Not all smart office tenants have properly evaluated their current accommodation. This indicates that the perceived added value of smart offices is not always based on statistical data, but also on personal sentiments.
| Item Type: | Thesis (Master) |
|---|---|
| Degree programme: | Economic Geography |
| Supervisor: | Venhorst, V.A. |
| Date Deposited: | 25 Apr 2023 12:17 |
| Last Modified: | 25 Apr 2023 12:17 |
| URI: | https://frw.studenttheses.ub.rug.nl/id/eprint/4140 |
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